Turn Customer Conversations into Ecommerce Sales
Retail Commerce AI helps ecommerce brands automate sales and support across WhatsApp, website chat, Instagram, Messenger, Telegram, LINE, SMS, and other chat channels — with product recommendations, policy replies, human handoff, and voice AI expansion coming next.
AI Commerce Assistant
Online now
Missed Sales
Slow replies on WhatsApp often mean lost purchase intent and abandoned opportunities.
Support Overload
Teams repeatedly answer the same delivery, offer, product, and policy questions.
Modern Customer Demand
Customers expect instant, always-on responses across languages and devices.
Start with WhatsApp. Expand to Every Customer Chat Channel.
Retail Commerce AI is built around a channel-adapter approach. Any chat platform that supports webhook or API messaging can be connected to the same AI sales and support engine.
Launch first on WhatsApp for customer inquiries, product recommendations, support, and handoff.
Website Live Chat
Add AI sales and support directly on your ecommerce website or landing pages.
Instagram DM
Support product inquiries and customer conversations from social commerce channels.
Facebook Messenger
Automate common questions and route sales conversations from Messenger.
Telegram
Connect Telegram bot messages into the same AI commerce engine.
LINE, SMS & More
Expand to other webhook or API-enabled chat channels depending on your market.
Built for Ecommerce Categories Where Conversations Drive Sales
Retail Commerce AI is designed for brands that receive product questions, support requests, offer inquiries, and buying intent through chat every day.
Perfume & Beauty
Recommend fragrances, beauty products, gift sets, offers, and premium collections based on customer needs.
Fashion & Apparel
Help customers find styles, sizes, categories, offers, and product links through chat.
Gifts & Lifestyle
Guide customers toward gift ideas by occasion, budget, recipient, and availability.
Grocery & Quick Commerce
Handle product availability, delivery questions, offers, and repeat customer inquiries.
Electronics & Accessories
Answer product questions, compare options, explain specs, and direct customers to the right product.
Retail & D2C Brands
Support online stores, retail chains, marketplaces, and D2C brands with AI-powered customer conversations.
Built for Ecommerce Brands that Sell Across Chat Channels
More than a chatbot — Retail Commerce AI acts as a commerce-aware sales and support assistant across WhatsApp, website chat, social DMs, and other webhook-enabled channels.
Product Recommendations
Recommend products based on budget, category, gender, occasion, and customer intent.
Omnichannel AI Support
Answer customer questions instantly across WhatsApp, website chat, social DMs, and connected messaging channels.
Arabic + English
Serve multilingual customers with localized replies tailored to your brand tone.
Human Handoff
Transfer conversations smoothly when a customer wants to talk to your support team.
Monthly Reporting
Track inquiries, top searched products, support load, and improvement opportunities.
Voice AI Ready
Built with future expansion in mind for AI voice calling and advanced automation.
Launch Quickly. Improve Continuously.
We set up your AI assistant in a practical, business-first way so you can start with WhatsApp and scale later.
Connect Your First Channel
We connect WhatsApp, website chat, or another webhook-enabled channel and prepare the automation flow.
Sync Catalog & Policies
We connect your products, pricing, delivery rules, offers, and FAQs.
Train the AI Assistant
We configure the assistant for recommendations, support, and brand-friendly replies.
Launch & Optimize
Go live quickly and improve performance every month with reporting and tuning.
More Than a Chatbot. A Commerce Automation Layer.
Retail Commerce AI is built for ecommerce teams that need instant customer replies, product-aware recommendations, operational support, and scalable chat automation across multiple customer channels.
Commerce-Aware AI
Unlike generic chatbots, Retail Commerce AI is designed around ecommerce conversations, product discovery, pricing, offers, delivery, and buying intent.
Omnichannel by Design
Start with WhatsApp and expand to website chat, Instagram DM, Messenger, Telegram, LINE, SMS, and other webhook-enabled channels.
Product Catalog Connected
The assistant can work with product feeds, prices, stock status, categories, product links, and recommendation logic.
Sales + Support Together
It does not only answer FAQs. It can recommend products, share offers, guide customers, and route them to the next best action.
Human Handoff Included
When automation is not enough, the assistant can detect human support requests and escalate the conversation to your team.
Monthly Optimization
Your AI assistant is reviewed and improved monthly using failed queries, customer behavior, product updates, and reporting insights.
Not a Generic Chatbot. Built for Real Commerce Conversations.
Retail Commerce AI is designed from practical ecommerce use cases: product inquiries, offer questions, delivery policy, store location, human handoff, multilingual support, and catalog-based product recommendations.
The platform is built for brands that need more than FAQ replies — they need an AI assistant that understands products, policies, buying intent, support flows, and customer conversation behavior.
Real Customer Questions
Built around practical inquiries like product availability, price, offers, delivery charges, store location, and human support requests.
Catalog-Based Responses
Designed to work with product feeds, prices, stock status, product links, descriptions, categories, and recommendation logic.
Operational Workflows
Supports handoff, failed query review, monthly optimization, offer updates, policy changes, and business-specific automation flows.
Multilingual Commerce
Supports ecommerce conversations where customers switch between English, Arabic, and local shopping behavior.
Sales-Focused Conversations
Guides customers from inquiry to product recommendation, offer discovery, store link, or next action.
AI + Human Support
Keeps automation practical by escalating to human agents when customers need personal support.
Automate the Conversations Your Team Handles Every Day
From product discovery to support questions and order updates, Retail Commerce AI helps ecommerce brands automate repetitive customer conversations across connected chat channels.
Product Recommendations
Recommend products based on budget, category, gender, occasion, customer need, and availability.
Real-Time Order & Delivery Status
Let customers check order progress, delivery updates, and tracking details when connected with your ecommerce or logistics system.
Offers & Promotions
Answer questions about active offers, sale links, coupon codes, and campaign-specific promotions.
Delivery & Return Policy
Instantly reply to delivery charges, shipping timelines, return policy, exchange rules, and service availability.
Store Location & Contact Details
Share store locator links, branch details, customer support contacts, and region-specific information.
Payment & COD Questions
Answer common questions about payment methods, cash on delivery, online payment, and checkout guidance.
Multilingual Customer Support
Support customers in English, Arabic, or other configured languages based on your market.
Human Agent Requests
Detect when customers need personal help and route them to your support team with proper handoff logic.
Simple Packages for Ecommerce AI Automation
Start with one chat channel and scale into product recommendations, multilingual support, integrations, and future voice AI automation.
Starter
Best for launchFor small ecommerce brands starting with AI chat support on one channel.
1 chat channel
Basic FAQ automation
Offer and delivery replies
Human handoff flow
Monthly optimization
Basic reporting
Growth
Most popularFor ecommerce brands that need product recommendations, multilingual support, and stronger reporting.
Everything in Starter
Product recommendation engine
Product catalog sync
Basic order inquiry flow
Arabic + English support
Failed query monitoring
Enhanced monthly reporting
Pro
AdvancedFor brands needing multi-channel automation, custom integrations, and advanced workflows.
Multiple chat channels
Real-time order and delivery status
CRM/helpdesk integration
Advanced analytics
Custom workflows
Voice AI roadmap access
Setup fees, WhatsApp/API charges, AI usage, hosting, and custom integrations may be billed separately depending on client requirements.
Start by testing our Live Chat demo. The same AI commerce engine can later be connected to WhatsApp chat, Instagram, Messenger, Telegram, LINE, SMS, and other supported chat channels.
Experience how the AI responds to product inquiries, recommendations, delivery questions, offers, and human support requests.
Questions to try:
- • Suggest perfumes below AED 200
- • Any offer today?
- • What are your delivery charges?
- • Where is your store?
- • I want to talk to a human agent
Frequently Asked Questions
Everything you need to know before launching your AI WhatsApp assistant.
What does Retail Commerce AI do?
Retail Commerce AI helps ecommerce brands automate customer inquiries across WhatsApp, website chat, social DMs, and other connected chat channels using AI.
Is this only a chatbot?
No. It is designed as an omnichannel AI sales and support assistant for ecommerce brands, connected with your product catalog, policies, offers, and brand tone., connected with your product catalog, policies, offers, and brand tone.
Can it recommend products?
Yes. It can recommend products based on budget, category, gender, occasion, and availability depending on the product data provided.
Does it support Arabic and English?
Yes. Arabic and English support can be configured based on your package and business requirements.
Can it transfer customers to a human agent?
Yes. The assistant can detect requests for human support and route the conversation to your team.
Is Retail Commerce AI limited to WhatsApp?
No. WhatsApp is the first launch channel, but the platform can be adapted to website chat, Instagram DM, Messenger, Telegram, LINE, SMS, and other webhook or API-enabled messaging channels.
Turn Customer Chats into Sales, Support, and Automation
Start with one chat channel, automate repetitive customer conversations, recommend products, answer support questions, and scale into omnichannel AI commerce automation.
Ready to automate your ecommerce chat support?
Share your details and we’ll contact you to understand your business, product catalog, preferred chat channels, support process, and automation goals.
✓ WhatsApp, website chat, and social DM automation
✓ Product recommendation automation
✓ Delivery, offer, and FAQ replies
✓ Human agent handoff flow
✓ Monthly optimization and reporting
Prefer email?
hello@retailcommerceai.com