Terms of Service

These terms are between you and RETAIL COMMERCE AI F.Z.E, a company registered in Ajman Free Zone, United Arab Emirates. By using our website, the demo, or the agent console at panel.retailcommerceai.com, you accept them. If you are accepting on behalf of a company, you confirm you have authority to bind that company.

Retail Commerce AI connects a business’s messaging channels — WhatsApp, Facebook Messenger and Instagram — to an automated assistant and a human agent console. The assistant answers customer questions using product, order and policy information the business supplies, and hands conversations to a human agent when needed.

We may change or improve features over time. We will not remove a material feature a paying client relies on without reasonable notice.

The service is for businesses. You must be at least 18 and able to enter a binding contract. You must not use the service if you are barred from doing so under applicable law or under Meta’s terms.

• Give accurate information and keep it current.
• Keep your credentials confidential. Anything done through your account is treated as done by you.
• Tell us promptly at hello@retailcommerceai.com if you suspect unauthorised access.
• Owners are responsible for the agents they invite and for removing access when someone leaves.

You connect your own messaging channels, so you carry the obligations that come with them.

• Platform rules.Comply with the WhatsApp Business Messaging Policy, the Messenger Platform Policy and Instagram’s policies. In particular, do not use the service to send unsolicited marketing to people who have not opted in.
• Consent and disclosure. Obtain the consents your local law requires, publish your own privacy notice, and make clear to customers that they may be talking to an automated assistant.
• Accuracy of your content. You own and are responsible for the product data, prices, policies and order information you supply. The assistant answers from what you give it.
• Marketing law. Where you use the service for outbound contact, comply with the rules that apply to you, including UAE TDRA requirements, and any equivalent regime in the markets you operate in.

• Send spam, bulk unsolicited messages, or content that is unlawful, deceptive, harassing or hateful.
• Impersonate another business, or connect channels you do not control.
• Reverse engineer, scrape, resell or white-label the service without our written agreement.
• Probe or interfere with our infrastructure, or circumvent rate limits and access controls.
• Upload personal data you have no lawful basis to process, or special category data such as health or biometric records.
• Use the service to build a competing product, or to train a model on our outputs.

We may suspend access without notice where use threatens the security of the platform, breaches Meta’s policies in a way that risks our app, or is plainly unlawful. We will tell you why and, where we can, give you a route to fix it.

The assistant produces replies using language models. Model output can be wrong, incomplete, or phrased in a way you would not choose.

Human handover is available on every conversation and we recommend you keep it staffed during trading hours.

Ours. The platform, its software, design, prompts and documentation remain ours. Nothing here transfers ownership.

Yours. Your product data, brand assets and conversation records remain yours. You grant us a licence to use them only to operate the service for you.

Feedback. If you send us suggestions, we may use them without obligation to you.

The demo at retailcommerceai.com/demo is provided for evaluation. Sessions are capped, and demo conversations are stored so we can follow up on your enquiry. Do not enter real customer data or anything confidential into the demo. It is provided as-is with no commitments on availability or accuracy.

Pricing, payment terms and renewal are set out in the commercial schedule to your Master Services Agreement. Unless that schedule says otherwise, fees are exclusive of VAT and other taxes, and are non-refundable once the relevant period has begun.

We aim for high availability but do not promise uninterrupted service under these terms; any service level commitment lives in your Master Services Agreement. We depend on third-party platforms, and outages at Meta or our infrastructure providers can interrupt message delivery. We will carry out planned maintenance outside peak trading hours where practical.

Except as expressly stated in a signed agreement, the service is provided “as is”. We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, to the extent the law allows.

Neither party is liable for indirect, incidental or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.

Our total liability arising out of these terms is limited to the greater of the fees you paid us in the twelve months before the claim, or USD 100. Nothing here limits liability for fraud, wilful misconduct, or anything else that cannot lawfully be limited.

You will indemnify us against claims arising from your content, your use of the service in breach of clauses 5 or 6, or your breach of a platform policy or applicable marketing law.

You may stop using the service at any time and ask us to close your account. We may terminate for material breach that is not cured within 30 days of notice, or immediately for the conduct described in clause 6.

On termination, access ends and we handle your data as set out in the privacy policy. You may request an export of your conversation data within 30 days of termination.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman. The courts of the United Arab Emirates have exclusive jurisdiction, without prejudice to any arbitration clause in a signed Master Services Agreement.

If a clause is unenforceable, the rest stands. Our failure to enforce a right is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor in connection with a merger or sale of the business. These terms, together with the privacy policy and any signed agreement, are the whole agreement between us.

Questions: hello@retailcommerceai.com.