Cancellation Policy

You can cancel your subscription in either of these ways:

• From inside the agent console at panel.retailcommerceai.com, where an account owner can turn off renewal.
• By emailing hello@retailcommerceai.com from the address on your account, with the subject Cancellation request.

When you cancel by email we confirm by reply, usually within one business day. Keep that confirmation as your record.

Cancelling stops the next renewal. Your plan stays active until the end of the billing period you have already paid for, so you keep full access until then. We do not cut off the service the moment you cancel.

After that date the subscription does not renew, no further payment is taken, and access to the agent console ends.

There is no fee for cancelling. Fees already paid for the current period are handled under our Refund Policy— in short, the current period is non-refundable, but you keep the service until it ends.

The demo at retailcommerceai.com/demo and any free trial cost nothing and can be stopped at any time with nothing to pay. A trial that is not converted to a paid plan simply ends on its own.

Cancelling does not delete your data by itself. We keep it for the retention periods set out in our Privacy Policy, then remove it on the schedule described there.

• You may request an export of your conversation data within 30 days of cancellation.
• You can ask us to delete your data sooner at any time through our data deletion process.

If you connected WhatsApp, Facebook Messenger or Instagram, disconnect those channels from your side as well so no new messages are routed to the assistant after cancellation. We stop processing messages for a cancelled account once the paid period ends.

We may suspend or end an account for non-payment, or for the conduct described in our Terms of Service. Where we can, we give notice and a chance to put things right first.

Anything unclear about cancelling? Email hello@retailcommerceai.com or call us on +971 54 575 0708.