Retail Commerce AI
Delete your data
Two routes. If you connected a Facebook Page or Instagram account to our app, removing the app triggers deletion automatically. Otherwise, email us and we will do it within 30 days. Both routes are free.
Route one: remove our app
This is the fastest route and it needs nothing from us. When you remove the app, Meta notifies us and our systems begin deleting your data immediately.
On Facebook
- Open Settings & Privacy → Settings → Apps and Websites.
- Find Retail Commerce AI in the list.
- Select it and choose Remove.
On Instagram
- Open Settings → Website permissions → Apps and websites.
- Find Retail Commerce AI and choose Remove.
After removal you will see a confirmation code beginning RCAI-. Keep it. You can use it in clause 4 below to check the status of your deletion at any time.
Route two: email us
Use this if you are a shopper who messaged a brand, if you no longer have access to the Facebook or Instagram account, or if you want data deleted from a WhatsApp conversation.
Email hello@retailcommerceai.com with the subject Data deletion request, and tell us:
- The brand or business you were messaging, if you know it.
- The channel: WhatsApp, Facebook Messenger or Instagram.
- The phone number or account handle you used, so we can find the conversation.
We may ask one question to confirm the account is yours. We will not ask for a photo of your ID or for any payment. You will get a confirmation code by reply, and confirmation of deletion within 30 days.
What gets deleted
Either route removes, across all businesses using our platform:
- Your conversation history and the content of your messages.
- Your page-scoped ID, Instagram-scoped ID or phone number, and the profile name we held alongside it.
- Any cross-channel link between those identifiers.
- Access tokens, where you are a connected business and we hold one.
What we keep, and why
- The deletion record itself— your confirmation code, the date, and the outcome. Held for 365 days so we can answer status checks and show we honoured the request. It contains no message content.
- Aggregate counts such as total conversations per month. These carry no identifier and cannot be traced back to you.
- Records we must keep by law, for instance where a transaction is subject to a statutory retention period.
- Identifiers for a connected business account — the Facebook Page ID, Instagram account ID, WhatsApp Business Account ID or Business Portfolio ID. These identify a business rather than a person. They are removed when the business disconnects the channel or closes its account.
Deleting from our platform does not delete the conversation from the Meta app on your own device, and does not delete records the brand holds in its own systems. Contact the brand directly for those, or ask us and we will pass the request on.
Check the status of a request
Enter the confirmation code you were given. Codes stay valid for 365 days.
Related
Our privacy policyexplains what we collect and why, including the specific data we receive from Meta’s platforms. If you are unhappy with how we handled a request, reply to our email and it will be escalated, or contact your local data protection authority.